Q: Can our guests watch movies?

Yes, they are available in all languages and they are all those without rights, therefore usable for free. HTLAPP does not transmit anything that is not freely viewable in streaming. There are no pay or pay-per-view channels.

Question 1

What is Htlapp?

Accepted Answer

It is a service that, through a small box provided by us and located behind the TV and connected to the HDMI port, offers over 5000 TV channels from all over the world, all internet radios, the first page of newspapers from the world, the local weather in real time, and not least the complete personalization on your part for all the information usually requested at reception, such as: tours, where to eat, transfers etc ..

Question 2

For personalization and the welcome message when the guest enters the room, is it necessary to install a server?"

Accepted Answer

Absolutely not! You can manage everything through a dedicated and password-protected internet portal. HTLAPP is remotely manageable without being physically present in the structure

Question 3

Can our guests watch movies?

Accepted Answer

Yes, they are available in all languages ​​and they are all those without rights, therefore usable for free. HTLAPP does not transmit anything that is not freely viewable in streaming. There are no pay or pay-per-view channels.

Question 4

Is Htlapp complicated to use?

Accepted Answer

No, as it uses the same TV remote control. A single remote control for the guest!

Question 5

Are there many keys to use on the remote control? What are they?

Accepted Answer

HTLAPP uses the arrow keys, up, down, right, left to move through the menus and ok to confirm, while to go back in the selections just press the return or exit or back key.

Question 6

Does the box you supply have to be connected to the antenna or satellite dish?

Accepted Answer

HTLAPP does not use satellite dishes or antennas, but only the internet, in wired mode, if a network cable arrives behind the TV, or through the wifi of your structure.

Question 7

How much internet bandwidth does HTLAPP need?

Accepted Answer

2.5 megabits per TV is enough. This means that in the event of simultaneous use in ten rooms, your ADSL provider will have to provide at least 25 megabits. The more you grow in the number of rooms, the more the contemporary hypothesis falls. Ex. 20 rooms is sufficient a 30 mbit assuming an 80% of contemporaneity. For 30 rooms a 50Mb is sufficient. It is important that the bandwith is dedicated to Htlapp. Only download is required.

Question 8

Does TV need to have special features?

Accepted Answer

No. The TV must have an HDMI input, and all the recent flat-screen devices have it. A smart TV is NOT required.

Question 9

Do the TVs have to be for Hotel? Do the TVs need Hotel mode?

Accepted Answer

No, we can use any TV, even the ones we have at home.

Question 10

Is it possible for the guest to book the wakeup alarm in the room via HTLAPP?

Accepted Answer

This function has not been implemented as each of us, when on a leisure or business trip, always uses the alarm clock on our mobile phone.

Question 11

Is the operating menu language customizable?

Accepted Answer

Yes, through a choice of over 30 languages ​​during check-in when entering the guest's name for the welcome in the room. Furthermore, the same guest, through the remote control, has the choice to autonomously select his own language.

Question 12

The TV channels that you see are those that we find on digital terrestrial?

Accepted Answer

Yes, both Italians and foreigner countries. There is also a multitude of channels divided by theme from all over the world. Htlapp DOES NOT transmit sports events or copyrighted material or pay-per-view.

Question 13

How can I order the service?

Accepted Answer

Through the site www.htlapp.net where you will find different options depending on your needs,you may opt for various formulas for further savings depending on quantity.

Question 14

How long does it take to receive the boxes?

Accepted Answer

The shipment takes place within 10 days through our courier. This time is necessary to be able to give you a first personalization and test that everything is working properly.

Question 15

In the event of closure due to maintenance of the structure or holidays, can the service be suspended?"

Accepted Answer

Yes, it is possible to suspend the service up to 6 months per year.

Question 16

Is HTLAPP easy to install?

Accepted Answer

It's simpler than a decoder! Htlapp consists of a box, power supply, HDMI cable and universal remote control. Anyone can connect the box and activate it in less than 5 minutes.

Question 17

In case of failure of a box what should I do?

Accepted Answer

Render the box as soon as possible and you will receive the new one without additional costs.

Question 18

Is it possible to try Htlapp before purchasing the service?

Accepted Answer

Of course, from the shop you can order the demo kit and try it for a month. This kit can then be converted into final service. There is no obligation to return the kit.

Question 19

Will there be a bandwidth issue if all 150 guests are watching streaming television at the same time?

Accepted Answer

Our service requires a dedicated minimum bandwidth of 2Mbps DOWNLOAD per BOX (TV/ROOM). No upload required.
This is if they stream TV channels. So you will need at least 300Mbps in download that can obviously be via multiple providers.
From our experience our customers have solved a great deal of connectivity problems because HTLAPP serves the room with contents for more than one person and the guests in the room will not use their own devices, so bandwidth is actually reduced!

Question 20

Do you have a list of channels available to show? How do you compare this to Competitors?

Accepted Answer

Please write to:
info@htlapp.net
for a list of some of our channels. These are divided by language and region around the world
Htlapp has also free Adult Contents and a variety of in-Apps (youtube, Ted, Disney etc…)

Question 21

Please clarify the two pricing categories found on your site.

Accepted Answer

Our service can be activated in 2 ways:
The first:
a 10 € monthly cost per TV (no other costs are required, no activation and cost for hardware, everything included)
https://www.htlapp.net/en/product/htlapp-monthly-plus-2/
 
We do provide seasonal stops and goes
 
All payments are via PAYPAL or Credit card
 
The second:
 
A onetime payment upfront per BOX
250,00€ everything included NO subscription required
https://www.htlapp.net/en/product/htlapp-all-in-one-en/
 
All payments are via PAYPAL or Credit card or swift

Question 22

What are the security protocols for each of the units? What prevents someone from taking them from the hotel and using them in their home?

Accepted Answer

Our Htlapp box is registered via cloud and ‘knows’ exactly it’s location. Every box is identified and unless its disconnected from the internet (which would inhibit any function anyways) we provide service only if we know it’s in the right place!
 
In fact we can stop the service of a single box and the product will write “NOT REGISTERED” rendering it completely useless for the unlawful user…

FAQ